Private Concierge and Lifestyle Management in Switzerland

Geneva is where most of our work is. It is a small city with a disproportionate concentration of private wealth, family offices, international organisations and private banks, and a service infrastructure that runs substantially on relationships rather than booking systems.

That is the practical reason to use someone local. A table at a restaurant that shows no availability online, a boutique appointment outside opening hours, a contractor who will actually come on a Friday afternoon in August, a residence permit file that moves rather than sits, these are not products you can buy. They depend on who is asking and whether the person being asked expects to deal with them again next month. For clients based in Geneva we manage standing arrangements: the household, the vehicles, the regular restaurants, the seasonal moves to the mountains. For visiting clients we handle the week, arrival at the airport or the FBO, accommodation, the dinners, the meetings, the children, the departure. Geneva Airport is ten minutes from the centre, Lausanne is under an hour, and Gstaad, Verbier and Chamonix are each inside two and a half hours, which is what makes Geneva the sensible base for almost any Swiss itinerary.

Watches & Wonders in April is the hardest week of the year to arrange anything in Geneva. Hotels are booked months ahead at multiples of normal rates, restaurants are taken over for brand dinners, and the city's cars and drivers are committed before the exhibitor list is public.

We plan that week from the previous autumn: accommodation held early, dinner reservations placed before the calendar fills, dedicated vehicles and chauffeurs assigned for the duration rather than booked per journey, and brand appointment scheduling arranged around your meetings rather than the other way round. Access to individual maison appointments and private salons depends on your own relationships with the brands, we coordinate around them.

The same approach applies to the rest of the Geneva calendar: the Geneva Motor Show when it runs, the opera and ballet seasons, UN and diplomatic conference weeks, and the Escalade in December.

Lausanne and the Riviera are a residential market rather than a visiting one: our clients there are households, and the work is ongoing rather than event-driven, the staff, the properties, the schools, the seasonal moves. Lausanne is also an Olympic city with a sports-institution calendar of its own, and Montreux's summer is organised around the Jazz Festival, which has the same booking dynamics as Watches & Wonders on a smaller scale. In the mountains, the work is seasonal and concentrated. We manage chalet arrivals and departures in Gstaad, Verbier, Zermatt, Crans-Montana and St. Moritz. Property opened and heated before you land, staff in place, ski passes, instructors and equipment arranged, restaurant tables booked for the week rather than requested each evening, and vehicles and helicopter transfers that account for weather and road closures.

The Alpine winter season is booked far earlier than people expect. Christmas and New Year in St. Moritz, Gstaad and Verbier are committed by late summer; the February half-term weeks not long after. Restaurant tables for the peak weeks are taken before the lifts open, and the properties worth having are let to the same families year after year.

If you are planning a season or a peak week, the realistic timeline is to start six to nine months ahead. We hold accommodation, staff and vehicles at that stage, then build the week around them, the Snow Polo and White Turf weekends in St. Moritz, the Hublot Polo Gold Cup in Gstaad, and the restaurants and mountain huts that need to be arranged rather than walked into.

A significant share of our work comes through family offices rather than directly from the principal, and that changes how the service has to run.

Family offices need a supplier that reports properly: itemised invoices that reconcile, written confirmations, a single point of accountability, and no surprises on a statement. They need someone who can be briefed once and then left to operate. Handling the household, the properties, the vehicles and the travel without escalating every decision. And they need absolute discretion about the principal, the family and the arrangements, including from other suppliers.

We work on that basis. One manager holds the relationship, with a named deputy so there is continuity through holidays and illness. Standing preferences are documented and kept current. Every chauffeur and household placement signs a confidentiality agreement. We invoice monthly against a schedule the office can reconcile, and we do not publish client names, use client references in marketing, or discuss one client with another.

We handle executive travel and corporate hospitality for companies operating in Switzerland. Board meetings, client entertaining, investor roadshows, conferences and offsites.

For executive travel that means dedicated vehicles and chauffeurs for the duration rather than per journey, inter-city movement between Geneva, Zurich, Basel, Bern and Lausanne, private aviation and FBO handling, and one coordinator holding the full itinerary with a single consolidated invoice at the end. For corporate events and retreats we source venues against a real brief. Capacity, private dining, breakout and board rooms, overnight accommodation on site, accessibility, discretion, across Geneva, Lausanne, Montreux, Zurich and the resort hotels that handle corporate groups out of season. We negotiate the contract, manage the on-site logistics and guest transport, and run the day itself so your team is not doing it.

Concierge services are usually billed in one of three ways, and it is worth knowing which you are buying.

A monthly or annual retainer covers an agreed scope of ongoing management, a household, a property, a family's standing arrangements, with requests included up to the agreed level. This suits clients and family offices with continuous needs.

Per-request or per-project pricing is quoted in advance for a defined piece of work: a visiting week, an event, a relocation, a season in the mountains. This suits clients who need us intermittently.

Commission from suppliers is the third model, and it is the one to ask about. A concierge paid by the hotel, the venue or the charter broker has an interest in which one you choose. Third-party costs. Restaurants, flights, accommodation, staff wages, tickets, are passed through at cost with documentation.

We quote retainers and per-request work in writing before we begin.

Tell us what you need managed, a week in Geneva, a season in the mountains, a household, a corporate programme, and we will tell you what it involves, what it costs and who would run it. The first conversation is not chargeable and we will tell you if we are not the right fit.

Call +41 76 682 83 83 or write to us. We answer 24/7.

Our concierge team looks after clients in Geneva, Lausanne, Zurich and in the chalets of the Swiss Alps.